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One inbox, read by a real person. Email is the fastest and only way to reach us — we would rather give you an address that works than a form that disappears into nothing.
Last updated: 31 August 2026
Help with a scan
A scan that will not complete, a result that looks wrong, or a question about what a score means.
Billing, cancellation & refunds
Cancel a subscription, request a refund, or query a charge. Include your Razorpay Payment ID so we can find it quickly.
Privacy & your data
Ask what data we hold, request correction or deletion, or raise a data-protection grievance.
Who you are writing to
Skinzy is built and operated by Yash Ghansham Thakare, an individual based in India. It is not a registered company, and there is no support call centre — messages go to one person, which is why we ask for 2–3 business days rather than promising an instant reply.
For data-protection matters, the same address serves as the grievance contact required under India's Digital Personal Data Protection Act, 2023.
Before you write about a scan result
If a scan was rejected, the message on screen usually explains why — most often the image was too dark, too blurry, had more than one face in frame, or the face was turned too far from the camera. Retaking the photo in even, front-facing light resolves the large majority of these.
If a result looks clearly wrong, telling us what you expected versus what Skinzy reported is genuinely useful — that is how the analysis gets better. Please describe the result rather than attaching your photo; we do not store scan images and would rather not receive them by email either.